EVENT TICKET CONCESSIONS POLICY
Ticket Policy for Individuals with Disabilities
City Airport Ltd does not wish to discriminate against visitors with disabilities, so the full pre - paid admission price will be charged. However, if a visitor has a full time carer, a free ticket may be allocated to the carer at the time of purchasing a standard price ticket.
This concession is only available when purchasing tickets in advance online. Supporting documentation (Disability Living Allowance or similar) must be emailed to the us along with your full priced ticket order reference. Orders without documentation will not be accepted and tickets will have to be purchased at full price.
There will be no discounted/concession tickets for those that do not require a full time carer.
There will be no discounted/concession tickets available on the day.
If there are circumstances that mean visitors with disabilities are unable to attend on the day due to their disability and the ticket is not used, a full refund will be provided. Please note a request must be made in writing and tickets will need to be returned to us prior to a refund being issued.
We aim to make a visit to City Airport accessible, comfortable and enjoyable for all visitors.
Where we are able, we will provide designated disabled parking space. However due to the nature of the event space, the majority of car parking is usually on grass surfaces which may be uneven.
Disabled toilets are provided within Runway 26 Cafe and Bar.
Assistance dogs are welcome (there may be restricted access for some areas).
If you wish to contact us, please use our Contact us form.